Frequently Asked Questions

Everything you need to know about your Masque beauty journey.

Are Masque products suitable for sensitive skin?

Yes, our formulations are dermatologically tested and prioritize clean, non-irritating ingredients. However, we always recommend a patch test before incorporating a new product into your routine.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey directly to your door.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.

Does Masque test on animals?

Absolutely not. Masque is proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.